Consumer Rights Checker is a free tool to help UK shoppers understand what they're entitled to when something they've bought breaks down — a washing machine, a sofa, a TV, or anything else. It's based on the Consumer Rights Act 2015 and the guidance published by Citizens Advice.
We're not a law firm and don't give legal advice on individual cases. The calculator and item guides give general information to help you understand your position before you contact a retailer — for anything that ends up in a dispute or small claims court, speak to Citizens Advice or a solicitor.
Site last updated 29 September 2026.