Loss of suction, a battery that won't hold charge, or a motor failure well before the model's expected lifespan are common, often successful Consumer Rights Act claims — especially on premium cordless vacuums.
If the battery's performance has dropped far below what's reasonable for its age (not just gradual wear after several years), you can ask the retailer for a repair, replacement battery, or a claim under the Act. Keep any evidence of the drop-off being sudden or unusually early.
Not always — a clogged filter or full bin is normal maintenance, not a fault. Persistent loss of suction after cleaning the filters and emptying the bin, especially if it's a known issue with that model, is a stronger claim.
It can — retailers can point to filter maintenance instructions in the manual, so following the recommended cleaning schedule (and keeping evidence you did) strengthens your position if they push back.
Yes — your Consumer Rights Act claim against the retailer runs up to 6 years and is separate from the manufacturer's guarantee period.
| Time since purchase | What you can ask for |
|---|---|
| 0–30 days | Full refund |
| 31 days–6 months | Free repair or replacement, then refund |
| 6 months–6 years | Same, but you show the fault is inherent |